Saturday, June 19, 2010

Insane Elves are so Frustrating

I’m hoping that the title of this blog caught your attention. If it did, then great! You’re in luck, for I am indeed going to be discussing insane elves…well, elf to be accurate. One lunatic immortal is bad enough. Just how does an elf lose his mind, you ask? Very carefully. Why is said insane elf so frustrating? Ah, now that’s an excellent question! Allow me to elaborate.

He’s too complicated.

All right, so I didn’t elaborate as much as you’d hoped. To be honest, his being too complicated truly does explain everything, but I will try my best to give an in-depth explanation anyway. Say you have an idea for a really interesting character; your characters’ name is Jack, and he’s immortal. Not just any immortal, but one of the fair race: an elf. Jack is also witty and super-brilliant,—the equivalent of Doctor Who’s “The Doctor”—and he is also a prince who is easily bored. Perhaps Jack is also a telepath able to read people’s minds. You decide that Jack gets abducted by some bad people and is taken to a place where they exploit and tortured him at the expense of the lives of innocents. One day—many years later—he is freed by a dark stranger and returned to the world he once knew.

My question is: How does Jack carry on from this point forward?

Stef and I have been pondering through this question for four years. FOUR YEARS! There are a million different answers to this question, and we’ve yet to feel comfortable with a single solution. Perhaps it has something to do with the fact that our elf is insane, but not too insane, because he—like his people—has an uncanny ability to heal most every wound, whether it be mental or physical. Or perhaps it’s because our elf’s scarred mind is not immediately noticeable. And maybe it’s because he hears voices, but his ability helps to muffle them. What I’m trying to say is that we’ve made an immortal—with a serious lack of humanity and emotion—partially insane. How do you work with him?

What I’m not saying is that we are not up to the challenge. Quite the contrary, we embrace a challenge. Unfortunately we embraced the near-impossible. Does our elf go on with his life despite his slight mental handicap? Does he turn his back on his people because he believes he is reborn? Or does he continue to slip further into insanity and lean toward becoming a villain? These are all possibilities, but there remains one giant problem: how do you give personality to a disturbed person with a gross lack of emotion?

Sadly, Our first attempt at writing our immortal loon floundered. His character was uninteresting, a bit unbelievable, and altogether unfinished. He was funny and clever at times, but he ultimately seemed incomplete, and that led him down the dreaded path of boring.

In all fairness, Stef and I hope that our troubled elf doesn’t come across as dull. All of our scheming and discussions about how to make him interesting would have been for naught. Fortunately we are in the process of beginning the rewrite of our newest novel and are excited by the process of starting over and making it better than before. We just hope that we don’t end up losing our minds along the way, for then you may catch of real glimpse of what insanity is like.

-Matt

Self-Publishing Companies: Out of Service

On April 27th, 2010 we officially embarked upon our publishing journey with AuthorHouse. Black and white, we electronically filled out our initial submission forms. You’d think we’d be excited. Instead, we’re starting to wonder if history repeats itself. I won’t deny that we still have a bad taste in our mouths after our experience publishing through iUniverse. It’s one of those stains you can’t purge from your favorite shirt. We were ready to start things fresh with AuthorHouse—to get the job done right.

Ideally, this should be possible, but you might imagine our disbelief when we begin to encounter many of the same issues we had with iUniverse. The heart of the problem: customer service. We begin to wonder if self-publishing companies know the meaning of the term.

Without the tedious details, here are the shortcomings we’ve encountered even before submitting our basic information. This is a “how to” list for aggravating your customers:

1. Don’t return our phone calls. We have important, pressing questions about our submission, but really, we like wasting our breath and our time leaving messages that won’t be returned. Be it elevator music or silence, neither calms us while we wait minutes for someone to pick up. Don’t you work the hours you say you work? Why does no one ever pick up during normal business hours? Are you hiding?

2. Don’t return our e-mails. The convenience of modern technology allows communication even when the person is hiding from the phone. So what’s the excuse when weeks go by without a response? Apparently, spelling out our questions is a complication for those who literally make books.

3. Make promises and assurances without deadlines or delivery. If you promise a refund, and we check our account to see that a month later we still have not been refunded, why did you say the issue was taken care of? Do you lie to us and hope we don’t notice? Maybe you feel the more time that elapses, the more we’ll ignore the deadlines.

4. Delegate tasks back to your customers. We need questions answered. Your job title happens to describe you as our liaison between us and the company. When we ask you a question, why do you tell US to e-mail so-and-so? Why do we shoulder the burden of chasing your co-workers down? Why don’t you do your job?

5. Show your lack of competency. Make excuses for why you didn’t get back to us. Sound confused when we ask you about the submission process and file types. Best of all, get snippy. We’re the paying customer, and we love it when we know more about the process than you do—especially when you know it too, and you pitch an attitude.

So far, that’s five frustrations. I hope there aren’t more to come. I really want to be optimistic, but AuthorHouse has yet to prove that it exceeds iUniverse in performance. We’re paying a good sum of money for a service; I feel as though I have a right to be irritated by disappointing customer service.

While, admittedly, much of this blog has been a rant to vent some anger and frustration over a rocky start, it does serve another purpose. For all those other authors out there who are considering the selection of a self-publishing company, let the buyer beware! We’re not saying it’s not worth it, but you might have to fight a little to get what you want. Apparently the only way to do this is through attitude and persistence that borders annoyance. You have to be a pest and a pain; being kindly and patient doesn’t cut it. Make sure you get the company to do its job, and never forget that YOU are paying THEM.

As for our journey with AuthorHouse...well, we’ll let you know. Stay tuned!

-Stefanie